Case Coordinator- MVA Fund Namibia

MVA Fund at a glance

The Motor Vehicle Accident Fund of Namibia is statutorily mandated to design, promote and implement crash and injury prevention measures. It provides assistance and benefits to all people injured and the dependants of those killed in motor vehicle crashes in accordance with the MVA Fund Act No.10 of 2007.

The Fund operates on a hybrid based system where all people injured in motor vehicle crashes, regardless of who caused the crash, receive fair and reasonable benefits (subject to some limitations and exclusions) - where payments are done in accordance with administrative law principles.

Historically, the Fund was established in 1991, in terms of Act 30 of 1990, shortly after independence, to compensate people injured in motor vehicle crashes or the dependants of people killed in such crashes. It was then a “fault- based” system where compensation was paid as a result of negligence or any other unlawful act on the part of the driver.

Source of Income

Namibia, Botswana, Swaziland and Lesotho inherited what is called the Fuel levy, third party compensatory system of South Africa where it has been in operation since 1942. The fuel levy system was introduced   as a compulsory third party insurance payable by every driver/owner of motor vehicle when purchasing fuel, and that subsequent legislation was created for the benefit of persons injured and/or killed in motor vehicle crashes.

Strategic direction

The MVA Fund Strategy 2014-2019 is built on the achievements of the previous Strategy which effectively concluded on 31 March 2013. The MVA Fund strategy plan 2014-2019 defines the priorities to meet the needs of its customers, with relevant value propositions/services. Over the next five years, MVA Fund will determine the most appropriate customer relation­ships and channels through which services can be provided to the customer, as well as the key resources, activities and partners (stakeholders) required to support delivery.

The MVA Fund has identified 4 key Strategic Focus Areas (SFA’s) for the 2014-2019 business strategy, on which to peg its annual business plans:

Strategic Focus Area 1: Service Performance

MVAF will shift from an organisation that is ‘claim focused’ to a more customer-centric approach so that customer satisfaction levels are maintained or improved over the next five years. Productive relationships will be developed with key partners through stakeholder segmentation and the implementation of differentiated relationship development activities that respond to stakeholder influence and engagement.

Strategic Focus Area: 2 Human Resource Development

Staff satisfaction will continue to be supported through employee engagement programmes and leveraging the construc­tive relationship that has been developed with the Union.

Strategic Focus Area 3: Effective Internal Processes

MVAF’s purpose to ensure that it has effective processes for supporting its customers to use roads safely and return to independence if they are affected by car crashes.

Strategic Focus Area: 4 Financial Performance

Financial stability will be achieved by developing supplementary income streams, and controlling demand and health­care expenditure.

VISION

Supporting your journey to independence

Mission

To empower our customers through tailored injury prevention programs and support for their return to meaningful life